Customer Support Administration Officer

About The Role:

Reporting to the Team Leader Customer Support, this position would suit someone with strong verbal and written communication skills, who is interested in working in a dynamic role within a fast paced and busy team environment.  

What You’ll Do:

• Respond to customer enquiries via the telephone, in person and in writing 
• Respond to expiation notice disputes and requests for information from the public
• Triage customer requests and process permit applications
• Manage dog releases for impounded dogs
• Generating expiation notices and processing unpaid expiations for enforcement
• Provide administrative support to the Community Safety Team
  
  

About You: 

If you are a self-motivated, passionate, and highly professional person who enjoys interacting with people to provide high levels of customer service, then we would love for you to apply!

To be successful, you will bring:

• Experience in administration or customer service roles managing high volumes of work
• Strong problem-solving and decision-making skills
• The ability to manage competing priorities and meet deadlines in a busy environment
• Excellent written communication skills and strong attention to detail
• The ability to interpret and apply procedures, policies and legislation consistently
• The ability to manage challenging conversations professionally and empathetically
• A collaborative approach and positive contribution to team culture
  
  

About Our Organisation:

The City of Charles Sturt is a vibrant community home to around 130,000 people across 105 different cultures. We champion unity in diversity and strive to reflect our community within our workforce - wherever you are from, you are home in the City of Charles Sturt.

We prioritise customer and employee experience and a supportive environment where everyone belongs. With over 500 employees, our people and our community "Means the World" to us which highlights the importance of our places, our people and our service to the community.

We work flexibly and support one another. Visit our careers page to explore the benefits of joining our team and talk to us about what flexibility works for you.

About Our Team:

The Community Safety Team is focused on adopting a proactive and contemporary approach to effectively deliver a broad range of regulatory related activities while ensuring a positive customer experience. Actively engaged within the community, the team builds strong relationships with key stakeholders and customers by offering accurate information and guidance to support compliance with legislative requirements.

The Detail: 

The position is offered on a full-time, fixed-term basis to 31 October 2027, working 75 hours per fortnight and is classified at Level 3, with a salary range of $88,507 to $95,417 per annum + Super + Annual Leave Loading.

The position is identified as a prescribed position, and therefore you are required to maintain a current unprohibited National Police Clearance for Regulatory Requirements.

Click ‘Apply for this job’ to submit your application by 5.00pm, Friday 6 November 2026.

Please note that we review applications as they are received and may commence interviews prior to the closing date. We encourage interested candidates to apply as soon as possible. 

For further information about this vacancy, please view the attached position description. 

Enquiries about this position may be made to the following:

Bindi Burnell, Coordinator Community Safety and Customer Experience

bburnell@charlessturt.sa.gov.au  

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