An exciting opportunity with a customer focus10 month fixed-term contract opportunityA caring and supportive workplaceThe City of Charles Sturt is home to 105 diverse cultures that have made our City a vibrant and dynamic community unlike any other in South Australia. We celebrate this rich tapestry of culture within our community and define ourselves by highlighting our diversity.The City of Charles Sturt means the world is our brand and our reputation. "Means the world" is about highlighting not only what makes our City unique, but also celebrates how important the place we have chosen to call home is to each and every one of us. There is double meaning in this phrase as we join together to bring joy, culture, knowledge and share what is important to us. That is, what means the world to us.As an organisation of over 500 employees, we are committed to anticipating and responding to the needs of our growing and evolving community.  We prioritise the customer experience and strive to create a unique and special people experience for all of our employees. We seek people passionate about what they do and who thrive on seeking creative solutions.About the TeamAs the face and voice of Council, the Customer Contact Team are committed to providing our customers with a great experience that is effortless, delivered with care and exceeds our customers’ expectations. About the JobWorking as part of a dynamic team, you will ensure the first interaction with our customers over the phone, face to face and online is positive and professional, with a focus on building positive relationships and offering unique and innovative solutions to provide the best customer experience.About You:You will have a growth mindset, be a great problem solver and a collaborative team player who is flexible and open to new ideas and concepts and an excellent communicator, with a strong customer service focus and professional work ethic.  Experience in a customer service role involving cash handling and call centre is essential.This position is offered on a fixed-term, fulltime basis and is classified at Level 3, with a starting salary of $70,181 per annum + Super.Click ‘Apply for this job’ to submit your application for this vacancy by, 5.00pm Tuesday 15 June 2021.For further information about this vacancy, please view the attached position description.Enquiries about this position may be made to Nicky Cavallo Phone No. 8408 1260We champion unity in diversity, and aim to be an employer for all people. We are committed to representing our community within our workforce, shaping a collective future together.Position Description - Customer Contact Officer 70000 AUD Woodville 5011

Customer Contact Officer

  • An exciting opportunity with a customer focus
  • 10 month fixed-term contract opportunity
  • A caring and supportive workplace

The City of Charles Sturt is home to 105 diverse cultures that have made our City a vibrant and dynamic community unlike any other in South Australia. We celebrate this rich tapestry of culture within our community and define ourselves by highlighting our diversity.

The City of Charles Sturt means the world is our brand and our reputation. "Means the world" is about highlighting not only what makes our City unique, but also celebrates how important the place we have chosen to call home is to each and every one of us. There is double meaning in this phrase as we join together to bring joy, culture, knowledge and share what is important to us. That is, what means the world to us.

As an organisation of over 500 employees, we are committed to anticipating and responding to the needs of our growing and evolving community.  We prioritise the customer experience and strive to create a unique and special people experience for all of our employees. We seek people passionate about what they do and who thrive on seeking creative solutions.

About the Team

As the face and voice of Council, the Customer Contact Team are committed to providing our customers with a great experience that is effortless, delivered with care and exceeds our customers’ expectations. 

About the Job

Working as part of a dynamic team, you will ensure the first interaction with our customers over the phone, face to face and online is positive and professional, with a focus on building positive relationships and offering unique and innovative solutions to provide the best customer experience.

About You:

You will have a growth mindset, be a great problem solver and a collaborative team player who is flexible and open to new ideas and concepts and an excellent communicator, with a strong customer service focus and professional work ethic.  Experience in a customer service role involving cash handling and call centre is essential.

This position is offered on a fixed-term, fulltime basis and is classified at Level 3, with a starting salary of $70,181 per annum + Super.

Click ‘Apply for this job’ to submit your application for this vacancy by, 5.00pm Tuesday 15 June 2021.

For further information about this vacancy, please view the attached position description.

Enquiries about this position may be made to Nicky Cavallo Phone No. 8408 1260

We champion unity in diversity, and aim to be an employer for all people. We are committed to representing our community within our workforce, shaping a collective future together.

IMPORTANT: Internet Explorer is not supported while using this platform. Please switch to an alternate Browser (ie. Chrome, Safari or Firefox) in order to apply for this opportunity.

  • Posted Date 09 Jun 2021
  • Location Woodville
    SA / Australia
  • Industry Call Centre & Customer Service
  • Job Type Contract/Temp
  • Salary Not provided