Where your contribution means the worldCommitment to providing excellence in customer experiencex2 opportunities to work in a fast paced, caring and supportive workplace The City of Charles Sturt is home to 105 diverse cultures that have made our City a vibrant and dynamic community unlike any other in South Australia. We celebrate this rich tapestry of culture within our community and define ourselves by highlighting our diversity.The City of Charles Sturt means the world is our brand and our reputation. "Means the world" is about highlighting not only what makes our City unique, but also celebrates how important the place we have chosen to call home is to each and every one of us. There is double meaning in this phrase as we join together to bring joy, culture, knowledge and share what is important to us. That is, what means the world to us.As an organisation of over 500 employees, we are committed to anticipating and responding to the needs of our growing and evolving community. We prioritise the customer experience and strive to create a unique and special people experience for all of our employees. We seek people passionate about what they do and who thrive on seeking creative solutions.About the TeamAs the face and voice of Council, the Customer Contact Team are committed to providing our diverse range of customers with a great experience that is effortless, delivered with care and exceeds our customers’ expectations. About the JobWorking as part of a dynamic team, you will ensure the first interaction with our customers over the phone, face to face and online is positive and professional, with a focus on building positive relationships and offering unique and innovative solutions to provide the best customer experience.About You:We are currently recruiting for 2 x part-time, fixed term contract positions. To be successful in this role you will have:A growth mindset, be a great problem solver and a collaborative team player who is flexible and open to new ideas and concepts.Excellent communication with a strong customer service focus and professional work ethic.Experience in a customer service role involving cash handling and call centre.Ability to work in a fast paced and busy team environment. These two positions are classified at Level 3, with a salary range between $76,763 - $82,756 (pro-rata) per annum + superannuation, annual leave loading and flexible work arrangements also on offer.The current part-time, fixed term contract opportunities include:1 contract at 60 hours per fortnight (0.8FTE) until 2 January 2024, to backfill parental leave1 contract at 45 hours per fortnight (0.6FTE) until 10 April 2023 Click ‘Apply for this job’ to submit your application for this vacancy by, 5.00pm Monday, 21 November 2022.For further information about this vacancy, please view the attached position description.Enquiries about this position may be made to Jasmine Hartmann, Team Leader Customer Contact on (08) 8408 1111.We champion unity in diversity, and aim to be an employer for all people. We are committed to representing our community within our workforce, shaping a collective future together.Position Description - Customer Contact Officer AUDAdelaide5000
