Opportunity to lead a high performing and dynamic portfolioSenior Leadership roleProgressive organisation committed to supporting our people to deliver great outcomes for our community 5 Year fixed term contract Are you a passionate and progressive leader, with a love of generating genuine ways to connect with community and remaining fresh and agile with new ways to provide excellence in customer experience? Then our Senior Leadership team wants you!A fulfilling day at work for you could be:Providing strategic leadership for large community engagement projectsEmbedding our reputation for our customers and our organisationDelivering our Customer Experience Strategy to deliver benefits for customers and our communityEnabling the development of strategic marketing outcomes for our communitySound good? Keep reading...The benefits of joining our organisation include:Chance to be part of a newly re-structured organisation focused on future proofing local government, in a brand new division aimed at customer experience excellenceLeading a highly specialised and exciting team of media, marketing, communications, information management, call centre and consultation expertsProviding advice and emerging practice advice to the Executive and to Council on media, marketing, content creation, customer experience, engagement and moreLet’s catch up – click ‘Apply for this job’ to submit your application by 5pm Monday, 9 September 2024 Need more information about us? Keep reading... About UsThe City of Charles Sturt is home to 105 diverse cultures that have made our City a vibrant and dynamic community unlike any other in South Australia. We celebrate this rich tapestry of culture within our community and define ourselves by highlighting our diversity.We champion unity in diversity and aim to be an employer for all people. We are committed to representing our community within our workforce, shaping a collective future together.The City of Charles Sturt is a place where everyone belongs, and our community and organisation means the world to us. When we say "Means the world", we are recognising how important our place is to each and every one of us.As an organisation of over 500 employees, we are committed to anticipating and responding to the needs of our growing and evolving community. We prioritise our customers’ experience and strive to create a unique and special people experience for every employee.We actively support a Working Flexibly strategy to deliver customer centred experience for our community and an employee experience that is empowering and flexible. Talk with us about what flexibility works for you and best supports the delivery of the services that drive our organisation forward. About the TeamWe are looking to enhance our organisation’s performance, and are striving for excellence in change management and strategic business partnering to support the City of Charles Sturt’s focus on honest, transparent and meaningful communications with our community.An established core portfolio with the consolidation of customer interacting business units, the portfolio is experienced in collaborative ways of working, with our specialists responsive to leaders who are passionate, supportive, agile and flexible in thinking and approach.Public value will be achieved through delivering customer experience improvements to enable operational efficiencies, supporting the delivery of customer experience & fulfilling commitments to our community by delivering our strategic initiatives in a diverse organisation. The team is currently configured as just over 30 FTE.Reporting to the General Manager, Engaged Community, this senior position will provide the strategic direction and lead the Community Engagement and Experience to ensure all related functions support the delivery of our Community Vision. To be successful in this role you will have:Post graduate or professional qualifications in communications, marketing, journalism or similar, or business management/ related field, and significant demonstrated experience at a management level.Demonstrated experience in the application of continuous improvement principlesExperience leading a team of highly skilled media, marketing and communication, customer experience and consultation team members.Demonstrated experience of implementing new and emerging technologiesRelated employment screenings and police checks and mandatory notifications, or a willingness to undertake these trainings.For further information about this vacancy, please view the attached position description.Enquiries about this position may be made to Kristie Johnson, General Manager Engaged Community on 0437 812 580.Position Description - Manager Community Engagement and Experience AUDWoodville5011
